ESSENTIAL INFORMATION

OUR GUARANTEES TO YOU

BEFORE YOU BOOK

We do hope that your Just You tour will meet your expectations so it is very important that you choose the tour that is right for you. Our Advisors are happy to share their knowledge. Please make sure you are familiar with the up-to-date travel advice in the destination(s) you will be going to. Please visit https://travel.gc.ca/ Packed with essential travel advice and tips, these websites offer a wealth of country specific information including the latest on security, local laws, passport, visa and entry requirements. Keep informed on current travel health news by visiting www.travelhealthpro.org.uk The advice can change so please check regularly for updates. You can also access Sherpa via our website at https://www.justyou.co.uk/sherpa an online tool that provides up to the minute entry requirements for the country you are visiting.

AFTER MAKING YOUR BOOKING

Please read your confirmation invoice carefully and let us know immediately if there are any corrections required. If you have not received a confirmation invoice within 7 days of booking your tour please contact us immediately. The balance payment for your tour must be paid no later than 12 weeks before departure unless otherwise stated. The payment deadline will be clearly marked on your confirmation invoice along with details of how to pay online. Prior to departure we will send you further information to help you prepare for your trip. If you have any queries you can either email us at enquiries@justyou.co.uk or you can call our Customer Services Department 1-800-280-1795. Please check our website for the latest opening times.

YOUR HOLIDAY DIRECTOR

You will be escorted by a knowledgeable Holiday Director. Please be aware of the following: Your Holiday Director will meet you at the accommodation you will be staying at for your first night on the tour.

RUNNING ORDER OF ITINERARIES

Occasionally we may have to make changes to the running order and inclusions of your tour itinerary. This could be due to a number of reasons such as public tours, festivals, weather, traffic conditions or operational reasons and may sometimes be at short notice. Due to changes in river water levels, river cruise itineraries may occasionally be modified. On the rare occasions that this happens we will act in the best interests of our customers to ensure the enjoyment of their tour is not impaired.

HOTEL ACCOMMODATION

The prices in our brochure/website are based on sole occupancy of a room with private facilities unless otherwise stated. Our reference to ‘Hotel’ covers all accommodation and does not necessarily distinguish between local classifications such as ‘Motel’ or ‘Inn’. It may occasionally be necessary to accommodate you in a different but equal category of hotel to that featured in the brochure/website. If this is known before departure and is a significant change to the confirmed arrangements, we will of course advise you. The confirmed hotel(s) will be advised in your final travel information. Porterage: One bag per person is included on most of our package tours as stated in the tour details. Voltage/Electrical Items: The type of plug sockets you can use in your destination can be checked by visiting: https://www.worldstandards.eu/electricity/plug-voltage-by-country/

Swimming Pools: If your hotel/s has a swimming pool, you may wish to take your own pool towel, as some hotels do not provide these. Please familiarize yourself with the depth of the pool and use the steps provided to access and exit the pool. Diving is not recommended. Additional Charges: Payment for any extras such as drinks, laundry, telephone calls and meals other than those included in your package tour price are to be made directly to your hotel prior to check out. On occasion noise from works in the local vicinity of your hotel may occur and these can be unavoidable and unknown to ourselves. We make every effort to ensure your hotel stay is free from disturbance, however this may be out of our control. In addition, unrelated events and local activities may also be taking place. If you do have a complaint at your hotel, or indeed any other service, you must inform your Holiday Director or the hotel direct who will try and resolve the matter as soon as possible. Air Conditioning: In some hotels, air conditioning is operated according to individual hotel policy and/or, in some cases, local laws.

OPTIONAL EXPERIENCES/EXCURSIONS

We want to give you the opportunity to see as much as possible of the countries you are visiting so there will nearly always be a selection of optional excursions. Any optional excursions will of course operate subject to demand, traffic and weather conditions. Changes to the advertised excursion programmes are rare but the excursion providers reserve the right to change excursions and we reserve the right to amend the advertised prices at any time. We advise against the purchase of excursions from hotels or street vendors as these may not have been safety checked and may not meet required local standards or have adequate insurance cover in place. A list of approved excursions will be sent to you, in some cases these may include hotel excursions which have been checked. If you choose to partake in an excursion/activity which is not arranged by us, we advise you check that your travel insurance covers you for that specific activity.

MAXIMUM GROUP SIZE

Where we display a “Maximum Group Size” icon, the number given will be the maximum expected group size for the tour. Where this may differ is for the ‘Discover More’ modular tours. We have designed and contracted this tour with the maximum number of customers in mind and expect and aim to operate to this level. Under exceptional operational conditions, including force majeure, the expected group size may need to be exceeded. This Maximum Group Size is therefore not a condition of booking, though we will use best endeavors to ensure these stated group sizes are adhered to.

Public Holidays

Experiencing a public holiday in your chosen destination can really enhance your tour experience, especially if there are local festivals or celebrations. Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your package tour and some religious holidays such as Ramadan, which is observed in many Muslim countries, may result in a reduction of facilities, services and entertainment. We suggest that you take this into consideration when selecting your departure date.

BROCHURE/WEBSITE DETAILS

We have taken great care to ensure that the details in the brochure/website are correct at the time of their publication. Please bear in mind however that the availability of certain services may vary particularly outside high season periods. This may be for a variety of reasons, for example, lifts need servicing, swimming pools must be cleaned and outdoor amenities such as chair lifts and cable cars can be affected by weather or lack of demand.

Flight Information

GUARANTEED DEPARTURES

Certain tours we offer are “Guaranteed Departures. ”Please note that not all of our departures will be Guaranteed Departures. Our Guaranteed Departures will be flagged on our website next to the departure date. A departure will not be considered a “Guaranteed Departure” unless specifically noted as such on our website. Other dates may be visible to book which are non-guaranteed; these dates may become Guaranteed Departures as the season continues. We guarantee that all scheduled Guaranteed tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms (for example, accommodations and regional airports are not guaranteed as these are subject to change and confirmed within your final documents) or good faith, health and safety concerns. This guarantee is not applicable in the case of Force Majeure, or due to FDCO or Local Government restrictions relating to COVID or where a trip is impacted significantly due to operational reasons outside of our control such as changes by 3rd party suppliers or due to the commercial viability of the trip. Up to date tour and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying tour information and departure dates are subject to change and may not be relied upon for the purposes of this guarantee. If a tour is cancelled by us before the date of departure for reasons other than Force Majeure, COVID restrictions, operational changes outside of our control as outlined above or the commercial viability of the trip and the cancelation is not caused by your fault or negligence, you will have the

choice of accepting from us:

• (a) a substitute tour of equivalent value
• (b) a substitute tour of superior value; where there is an increased cost you will be responsible for the difference; or
• (c) a substitute tour of lesser value if no tour of equivalent or superior value is reasonably
• available and to recover from us the difference in price between the price of the tour originally
• purchased and the substitute tour; or
• (d) a full refund of all monies paid for the cancelled tour.

PASSPORT INFORMATION AND ENTRY REQUIREMENTS

Passport information: You must ensure that you have a valid passport. All costs incurred in obtaining such documentation must be paid by you. Some countries do not allow you to enter with certain country stamps. For further information please visit https://travel.gc.ca/. If you are not currently in possession of a valid passport please make sure you leave plenty of time before your tour to apply for this document. Our recommendation is that you should apply for one at least three months before your tour.

Note: In many countries, it is now a legal requirement to show some form of identification if requested by the police or authorities, therefore, it is advisable to carry a photocopy of the data page of your passport when out and about. It is your responsibility to ensure that you understand and adhere to all entry requirements for the countries you’re visiting (and what’s required upon your return to the UK). We have partnered with Sherpa, online self service industry experts who can guide you with extensive information around visas and travel restrictions to ensure that you have right travel documentation and all the up-to-date travel requirements that will ensure you have the best tour experience.

Travel requirements per country, can change, Sherpa is the complete service that will ensure you have all the current information so that you are good to go. We recommend that you check the information regularly, in order to familiarize yourself with any requirements. We’re unable to accept any responsibility should you not be able to travel if as you have not complied with any passport, entry and immigration requirements. This comprehensive service will ensure you have a worry free and stress free tour. You can purchase your visa or check your travel requirements on www.justyou.com/information/travel-requirementsvisa-service/

Payment Information

Price match

If you find an identical tour offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another tour which:

• Visits the same destination(s).
• Has the same duration (i.e. number of nights).
• Offers the same number of included excursions.
• Features accommodation of the same category and board basis and where applicable the services of a Tour Manager/Local guide.

If this happens we will refund the difference between the cost of the tour that you have booked with us and the price of the identical tour offered by our competitor. Plus we will give you an extra $100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.

PROTECTED DEPOSITS

As of 1st December 2020, Protected Deposits will no longer be available, for those customers with an existing Protected Deposit you will still be able to use this for a future booking up until its expiry.

DEPOSIT & PAYMENT

Each booking must be accompanied by the appropriate deposit payment. In most cases we will charge the following deposit (per person) but the actual amount will be made clear at the point of booking:

• UK Holidays - $350pp
• European holidays - $350pp
• Worldwide holidays - $350pp or 15% whichever is the greater
• River & Ocean Cruises - $350pp

On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking.

Health, Safety and Well-Being

Smoking

E-cigarettes: Since their introduction, a number of countries have banned or limited the use of e-cigarettes. We recommend you consult with local government websites for the destinations you will be visiting for further information.

HEALTH, SAFETY AND WELLBEING

Customers with Reduced Mobility: We want to ensure you make the correct choice before you book your tour with us. If you have any concerns regarding the suitability of the tour due to reduced mobility we would encourage you to contact us to discuss these concerns. Our tours include a comprehensive sightseeing programme, due to the natural terrain of the locations we visit these may be a challenge for anyone with reduced mobility. We also sometimes use different modes of transport to complete our itinerary which includes, though not limited to, boats, trains and jeeps these may also pose a challenge for anyone with reduced mobility. Regrettably motorized scooters are not allowed on our tours.

Altitude: On certain tours you will travel to places at high altitude. If you suffer from heart or respiratory conditions or have any other concerns please consult your doctor.

Prescribed Medication: Carry all prescribed medication in your hand luggage. Safety: Although we take every precaution to look after you on tour the responsibility for your personal safety and welfare and the care of your possessions is obviously the same as that which you would exercise whilst at home. It is advisable to avoid carrying your passports/extra cash/credit cards etc. during day to day activities unless required. Whenever possible leave valuables in your hotel safe. Extra care should be taken when walking around cities, especially at night and we recommend that you stay in well lit, populated areas. It is also wise to avoid carrying valuables or wearing expensive jewelry. Please review advice on safety and security for your destination: https://travel.gc.ca/. The Holiday Director/Guide will be on hand to provide any local notifications. For further information on staying safe overseas, please visit: www.travelhealthpro.org.uk/personal-safety/ Age restriction: You must be 18 years or over to travel on a Just You tour.

MEDICAL QUESTIONNAIRE

It is a requirement of the terms and conditions that you complete a medical questionnaire as required to assist Just You to ensure it complies with national and local regulations regarding public health. Failure to complete a questionnaire if required in the stipulated time frames may jeopardize your ability to travel. In these circumstances if you are denied or unable to travel due to non compliance normal cancelation terms and conditions will apply as contained within these terms and conditions. This does not replace any official documents you are required to complete in order to travel.

Transfers

TRANSFER INFORMATION

Customers who purchase a land only Just You trip and who are making their own flight arrangements are responsible for transferring to and from the airport to their hotel on their own.

Private transfers are not available to book.

Coaches

When our packages include coach travel or any other transportation, all customers are required to abide by instructions given by the Holiday Director; Coach Driver or Representative with regards to their health; safety and wellbeing. Regular comfort stops will be taken to ensure a relaxing journey is experienced each day. Some coaches may be equipped with washroom facilities however, it cannot be guaranteed that they will be useable at all times. Our customers health, safety and wellbeing is of paramount importance and customers are required to adhere to all health and safety requirements and guidelines. Please note that these may vary from country to country.