ESSENTIAL INFORMATION

Click here to view the Essential Information for Just You Europe and Worldwide Holidays.

The Essential Information on the link above is to help you prepare and take any necessary actions prior to your forthcoming vacation. Information contained in this section of the brochure and any other relevant information on the website, together with the Booking Conditions, form your contract with us.

LATEST OFFERS

EUROPE 2026 - SAVE UP TO C$150

Terms and Conditions: Save up to C$150 on selected 2026 European vacations. This offer applies to new bookings only, booked between April 7 and 30, 2025. Offer is subject to limited availability and selected departure dates. This offer is not combinable with any other offer, discount or promotion except for the Travel More loyalty discount and multi-trip booking offer. If Just You are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new tour but you will be able to take advantage of any in market offers available at the time. Just You reserve the right to amend or withdraw this offer at any time.

EXPIRED OFFERS

SAVE UP TO C$400

Save up to C$400 on selected 2025, 2026 & 2027 European and worldwide vacations when you book between December 27, 2024 and January 31, 2025. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not combinable with any other offer, discount or promotion except for the Travel Again loyalty discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new vacation but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

Important Information

MAKE YOUR OWN WAY

When you choose a Make Your Own Way (MYOW) vacation you will be responsible for making your own way to the first hotel on the Tour and your Tour will end at the final hotel in accordance with the timings set out in the Tour itinerary.

We will not be responsible for any services you do not book with us and your flights or transfers to/from the first and last hotels included in the Tour.

If you do not have flights arranged by us included in your vacation your booking will not be ATOL protected by Just You (G Touring Limited). Please make sure that you have read and understood the applicable parts of the Booking Conditions with regards to Financial Protection for holidays not including flights as only the arrangements booked through Just You will be financially protected by our Financial Protection Insurance.

We will not be responsible for expenses you incur or unused services in the event that your flights are cancelled or severely delayed and this impacts your ability to join or participate in the Tour.

Your flight organiser or airline should provide information on financial protection and repatriation as it relates to your flight arrangements. If they do not provide you with this please also see www.caa.co.uk/passengers for information on passenger rights.

Price match

If you find an identical tour offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another tour which:

  • Visits the same destination(s).
  • Has the same duration (i.e. number of nights).
  • Offers the same number of included excursions.
  • Features accommodation of the same category and board basis and where applicable the services of a Tour Manager/Local guide.

If this happens we will refund the difference between the cost of the tour that you have booked with us and the price of the identical tour offered by our competitor. Plus we will give you an extra $100 per person towards a future booking. Refunds will be in the form of a credit towards future travel. Applicable to new bookings only.

DEPOSIT & PAYMENT

Each booking must be accompanied by the appropriate deposit payment. In most cases we will charge the following deposit (per person) but the actual amount will be made clear at the point of booking:

• UK Holidays - C$350
• European holidays - C$350
• Worldwide holidays - C$700 
• River & Ocean Cruises - C$700

On some holidays we may charge a slightly higher deposit, to cover any costs we have to pay immediately to secure your booking with our suppliers. This will be made clear at the time of booking.

PLANETERRA DONATIONS

At Just You we believe it is our responsibility to give back to the communities we travel to. Customers can make a voluntary donation of C$5.00 per passenger traveling. 100% of this donation will be passed to Planeterra. This donation will be added at time of booking. All donations will be matched by Just You up to the value of C$5.00 per passenger.

This can be removed until 14 days before departure, by request and you can let us know via enquiries@justyou.com. Requests to remove or change donations will be refunded until this time. Requests to change or remove donations after this time cannot be made.

Minimum donation is £5.00 per booking. The donation value can be increased, please ask at time of booking or let us know via enquiries@justyou.com. 

If you cancel a booking, or your booking is canceled by us, then your total donation will be refunded to you. If you would like to continue with your donation, rather than receiving a refund please do let us know at time of cancelation. Otherwise, it will be refunded to you.

Planeterra is a registered non-profit in Canada and a Charity in the US, however, they are not registered in the UK and therefore Gift Aid does not apply in this instance.