First Time Traveling Alone: Frequently Asked Questions

The Just You Experience: FAQs

Who travels with Just You?

Honestly, anyone and everyone! All the people in your group will be traveling by themselves and will share your sense of adventure and passion for travel. There’s usually a good mix of ages too, so you’ll meet a variety of people who have more,or in some cases less, life experience. We find the overall mix of people really adds to the whole experience and there are certainly plenty of laughs along the way.

Am I guaranteed a room of my own?

Of course, you’ll always have a twin or double room all to yourself. It’s great to have that space to relax and reflect at the end of the day. In some hotels you can also pay a little extra to upgrade for more space or a lovely sea view.

Will I eat alone?

There’s always a social element to dining so you’ll never eat alone, unless you want to! When a meal is included, your Holiday Director will arrange for the group to sit together. And when there’s an opportunity to eat in local cafés or restaurants, we usually find that a few people decide to head off together. Breakfast is always included, and our groups usually enjoy sitting together and chatting about what they are looking forward to that day. In the evening, there’s nothing better than talking about those fantastic experiences over a drink and dinner.

Will I have time for myself?

Absolutely! This is your vacation to enjoy in your own way! You’ll be with your fellow travelers for any included excursions, but we build plenty of free time into our itineraries too. If you want to head off on your own, or arrange to meet up with a few of your fellow travelers to go exploring or relax with a drink at the bar, it’s entirely up to you.

How many people will be in my solo travel group?

Our holiday group sizes do vary from tour to tour - but we have an average group size of 27.

Big or small, there’ll be plenty of opportunities to socialise with your fellow travelers. So, whether you fancy making friends at mealtimes or feel like being friendly by the pool, you’re guaranteed a great time whatever size your group is. Of course, if group size is an important deciding factor for your trip, you can always talk to one of our friendly, helpful team for advice and guidance on the tours likely to suit you best.

What’s the typical male-to-female ratio?

Generally, more women than men embark on tours with Just You. It usually works out that about three-quarters of any individual solo travel group is female, but recently we’ve seen more and more men joining our tours.

What’s the typical Just You tours age range?

To us, age is just a number; we welcome anyone on our tours! Typically, our customers are between the ages of 45 and 60, but it’s quite possible you could meet 20-year-olds or 70-year-olds (or anyone in between). Regardless of your age, if you’ve got a lust for adventure, our tours are bound to be a blast! 

Where should I go for my first solo trip?

Have you ever heard the expression 'the world is your oyster'? Well, that’s the case with Just You; whatever your tastes, we offer destinations where you can do almost anything. Always wanted to indulge in an exciting city break? How about exploring faraway places you’ve only ever read about? Yes, you can do these things – and so much more – on a guided tour with Just You.

What if I have more questions?

Our friendly team of Holiday Advisors are a phone call away; no matter how small you think your question is, they’ll have the answer to reassure you, so you can start your trip confident that you’ll enjoy the experience to the full.

We also recommend the Just You community, which is a friendly and helpful space for you to chat with other like-minded people who all share a love of travel and sense of adventure.

Community members love to share their experiences, thoughts and photos so whether you're planning your first or twenty-first Just You trip, you will find plenty of help and advice there - all you need to do is ask!

General Vacation FAQs

Is there a lot of walking involved?

Potentially, yes; there may also be areas with rough ground, gradients and steps on your tour. Don’t worry though, we’ll be your guiding light. At the end of every vacation description, we’ve emphasised the level of walking required, so you can enjoy your trip without any unwelcome surprises! We’ve also shown which vacations may not be suitable for travelers with limited mobility, meaning everyone is well informed and can make the best decision for their needs. If you would like further advice please speak to one of our Holiday Advisors.

How do I find out Entry and Health Requirements for my holiday?

We have partnered with Sherpa, an on-line self service tool that allows you to search up-to-date information regarding travel entry requirements for all countries and also allows you to apply for eVisas or eTAs via their on-line portal. Just click on this link to find out more – Travel requirement & Visa Service.

For more information, you access these sites which are provided and maintained by the Canadian Government -

Travel Advice & Destination Information:

https://travel.gc.ca/

Interactive Tool - Ask Travel:

https://travel.gc.ca/assistance/ask-travel

Traveller's Checklist:

https://travel.gc.ca/travelling/publications/travellers-checklist

Is Just You a member of ABTA and is it ATOL-bonded?

We think you'll be glad to hear this: If your holiday includes a flight departing from (or returning to) a UK airport, your holiday will be operated by G Touring Limited (company number 04956006) Office 202 Harborough Enterprise Centre, Market Harborough, Leicestershire, LE16 9HW. These holidays are ATOL protected by the Civil Aviation Authority (ATOL number 11266). G Touring Limited is also a member of ABTA (the Association of British Travel Agents Limited). For any holiday which does not include a flight, we provide financial security for holiday arrangements booked through us by way of a financial failure insurance policy.

Can you help me arrange my travel visa?

We have partnered with Sherpa, an on-line self service tool that allows customers to see up-to-date information regarding travel entry requirements for all countries and also allows you to apply for eVisas or eTAs via the on-line portal. The tool is easy to use and can be found here. 

Using the Sherpa travel guide, you can access the latest information on entry requirements, travel restrictions, quarantine policies, visa and e-visa conditions and various health declaration forms to destinations all around the world, in one convenient virtual location.

You just need to simply enter which country you want to travel to and get information on safety regulations, border closures, quarantine requirements, travel visa and more. To use the Sherpa tool, please visit Visa Services.

Are there guidelines for tipping when you are on trip?

It’s worth familiarising yourself with local expectations of the destination you are visiting prior to your holiday.   In most countries tipping is now customary and expected in restaurants, bars and taxis in the region of 10%-15% of the bill.  Always check any bill as tips may automatically included. Tips are not included for your Holiday Director, Coach Driver, Specialist Local Guides or Hotel Room Service and is completely optional.  If you think they have delivered excellent service throughout your trip you may wish to recognise that with a tip, this is completely at your discretion.

Can I book a transfer to my hotel?

Your holiday includes all transport during your itinerary is included. Airport transfers from and to the hotel/s are not included and need to be booked by yourself. Please note that hotel details and timings can change and please check your Final Holiday documents for any changes.

When will I receive my Final Holiday Information documents?

You’ll receive your Final holiday documents approximately 14 days prior to your departure with all you need to know before you travel.

Please review these documents carefully as these will contain all the information needed about your hotels and a full itinerary. We may also include FAQ’s that are specific to your holiday, please take care to read these to help you prepare for a holiday of a lifetime!

MY ACCOUNT FAQS

How do I create an account?

All you need to do to create an account is enter your email address and choose a password (at least 6 characters with an upper case letter and a number) and you're done! From there, you can access your upcoming holiday details.

My new booking reference is not showing in my account. Can you help?

If your booking isn’t showing on the dashboard when you log in to My Account, you can add this by clicking ‘Add Holiday by Reference’. You’ll need to enter the booking reference number, the date your holiday departs and your postcode before clicking the ‘retrieve’ button. This may take a few moments to update.

I need to change my email address on my booking. How can I do this?

At the moment, there is no option to change your email address on your Manage My Booking account. You will need to register a new account with your updated email address. Once this has been completed, please email northamerica@justyou.com and advise us which booking references you would like moving to your new account.

I can’t log in – how do I reset my password?

If you’ve forgotten your password, you can reset it by clicking on the ‘My Account’ button and selecting ‘Reset Password’. Once you have entered your email address (this must match the email address that the account has been set up in) you will be sent an email. Please check your ‘junk’ folder if it does not appear in your email inbox. This will contain a link to reset your password. Please note that this link is only valid for 60 minutes. Your new password will need to meet the following criteria;

• A minimum of six characters
• At least one uppercase letter
• At least one number

When you next log on, please ensure you type your password exactly as it has been set, as this is case sensitive.

How do I update my personal information such as my contact details?

You can edit your details - mobile phone number, home phone number, address, marketing communication preferences and account password in the My Account Section of the website. However, you are unable to amend/add anything within 7-8 weeks of departure. If you need to make a change in this time period - please email us on northamerica@justyou.com with the details they wish to add or amend and we will update this for you.

If you need to change your email address – please see “I need to change my email address on my booking. How can I do this?”

The final balance is due for my upcoming holiday, what do I need to do?

For most tours, your balance is due 12 weeks before departure. When your balance is due you can easily make your payment by logging into Your Account.